Privacy Policy

Last updated: May 2026

Who We Are

Outback Pet Supply Pty Ltd (“we,” “us,” “our”) is an Australian company that sells genuine pet medications to customers in the United States and Canada. This privacy policy explains how we handle your personal information when you use our website at outbackpetsupply.com or place an order with us.

Information We Collect

We collect the following types of personal information:

• Contact information: name, email address, phone number, shipping and billing address
• Order information: products purchased, order history, payment method (processed by our payment provider, not stored by us)
• Communication: messages you send us via our contact form or email
• Website usage: pages visited, browser type, device information, IP address (collected automatically via cookies and analytics)

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your enquiries and provide customer support
• Comply with legal obligations, including customs declarations
• Improve our website and services
• Send marketing communications (only with your consent, and you can unsubscribe at any time)

Third-Party Services

We share your information with third-party service providers who help us operate our business. These include:

• Shopify: our e-commerce platform, which processes orders and stores customer data
• Payment processors: Stripe (via Shopify) for secure payment processing
• Australia Post: for shipping and delivery
• Analytics: to understand how visitors use our website

These providers may process your data in countries other than Australia. We require all third-party providers to handle your information in accordance with applicable privacy laws.

Customs Declarations

When we ship your order internationally, we are required to include certain information on customs declarations, including your name, address, and a description of the goods. This information is provided to customs authorities in both Australia and the destination country as required by law.

Cookies

Our website uses cookies to provide essential functionality (such as your shopping cart), remember your preferences, and analyse website traffic. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, and reporting requirements. Order records are retained for a minimum of 7 years as required by Australian tax law.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate information
• Deletion: request deletion of your personal information (subject to legal retention requirements)
• Opt-out: unsubscribe from marketing communications at any time

Australian Privacy Act

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). If you believe we have breached these principles, you can make a complaint to us at the contact details below or to the Office of the Australian Information Commissioner (OAIC).

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of your personal information. We do not sell your personal information.

Canadian Residents (PIPEDA)

If you are a Canadian resident, your personal information is handled in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your personal information, and to withdraw consent for its use.

Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. All payment transactions are processed through encrypted connections. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at hello@outbackpetsupply.com.

Outback Pet Supply Pty Ltd
Australia